Anti-Harassment Policies and Codes of Conduct

I was a director on the PASS board back in 2012 when our having a Code of Conduct was first raised. A number of conferences had experienced bad situations, particularly around sexist behaviour, and it was very appropriate for PASS to take a stand and say “We don’t want this kind of thing to happen to PASS members.”

We ALL wanted to make sure that the PASS community was a safe community – one which people could be part of without having to worry about whether there would be an “incident”. No one wanted the PASS Summit, or a SQL Saturday, or any PASS-related event, to incur an “incident”. We considered that the only acceptable number of incidents was zero.

That said, there was a certain amount of awkwardness – particularly in the days leading up to the official discussion about the proposed Code of Conduct. There was a genuine fear about how a Code of Conduct would affect the tone of PASS events. Nobody wanted to be removed from an event because of a seemingly innocuous comment, but even more, no one wanted there to be an incident of harassment. And this fear expressed itself in awkwardness, bordering on flippancy.

As the globalisation committee (a subsection of the board including some advisors – all of whom knew about the proposed Code) sat around to discuss globalisation, the first time there was a double-entendre, instead of raising an eyebrow or saying “Oh really?” or something else, the expression of the day was “There’s a Code of Conduct violation right there…”. It was a reflection of the nervousness that people felt around what the impact would be. People wanted to maintain the informal atmosphere of the meeting, but didn’t know how to react to a double-entendre in light of the future Code of Conduct – remembering that we ALL wanted PASS to become a safer community for our members.

We don’t tolerate harassment at all. But at what point do things become harassment? At first it felt like we were trying to define it.

As an Australian, I see a certain amount of banter about New Zealanders. It goes both ways, and the jokes are apparently very similar. They joke that we treat our sheep in particular ways, and we say the same about them. In the 1980s, the Kiwi Prime Minister Robert Muldoon said that New Zealanders moving to Australia raised the average IQ of both countries, which I think is a fantastic sledge! To suggest that people leaving New Zealand must be less smart than the average Kiwi, but still smarter than the average Australian, is a beautifully crafted rib. Is it racist? By definition, perhaps – but I doubt anyone felt vilified by it.

“By definition, perhaps” was the phrase that worried me.

I knew that if we defined the Code of Conduct wrongly, then I, and many others, could easily be in breach of it. I knew that if I reacted to a double-entendre with a raised eyebrow, that could be seen as sexualising a situation. I knew that if I joked that a Tottenham fan in the room was of lower intelligence than an Arsenal fan, then that could be seen as harassment. Maybe not by the Spurs fan, but by someone else watching, who might think that I genuinely insulted them. Even to suggest that a developer has no respect of data (as many PASS presenters might suggest in a session) could be seen as unfairly assigning undesirable attributes to people. It was a concern.

So instead of raising an eyebrow, instead of reacting to any situation in my usual way, I reacted with “There’s a Code of Conduct violation right there…”. It still achieved the joke, but in a way that acknowledged my fears of what the Code might imply. It wasn’t appropriate, and I’m sorry. The correct thing to do would have been to have just bitten my tongue and ignore it. I also wasn’t the only one in that situation – I think just about everyone in the room did the same.

We all wanted a policy, but we didn’t know how it was going to affect us.

As we discussed it, we were able to work out that really what we wanted was not a Code of Conduct that defined what we allowed and what we didn’t allow, because we would never have been able to get that right. What we wanted was to adopt a stance that said “We do not tolerate harassment”, and to have a procedure for what happens if someone feels harassed. What we wanted was an Anti-Harassment Policy.

Let me express that again:

We do not tolerate harassment.

And I don’t want to define what harassment means for an individual. I don’t want to define that certain types of touching are okay and others are not. I don’t want to define that particularly types of eye-contact count as harassment. I don’t want to define the words that can be used to describe body parts (like if someone falls and says they’ve hurt their backside – do they need to be careful about the word they use?), or what counts as “acceptable swearing” at a party. If we define this, then we run the risk that someone might go right up to the defined line in harassing someone, but we haven’t provided a course of action for the victim because the harasser hasn’t broken the “Code of Conduct”.

I do want to have well-documented processes for how to react if someone feels harassed, because I want the person who feels harassed to know they have a course of action open to them.

I think a Code of Conduct should be around expected behaviour in particular situations. A Code of Conduct says that a session presenter should wear a collared shirt not a T-shirt. A Code of Conduct says that a sponsor should respect the geographic boundaries of other vendors’ booths. A Code of Conduct shouldn’t say “You must not use someone’s nationality as the subject of a joke” – because when Australia was beaten in the final of the Rugby World Cup, that’s an opportunity to rib them about it, but the principle of standing against racism is incredibly valid. If I suggest that Americans are stupid for considering that “could care less” means the same as “could not care less” – am I crossing the line? It probably depends on a lot of other factors.

Let me say it again:

I do not tolerate harassment.

I simply recognise that what some people see as harassment, others see as friendly banter. Should Bradley Ball, Joe Sack, and Buck Woody be offended about jokes regarding their names? I don’t know. That’s entirely up to them in the situation, and the context of what’s said. Sometimes they might be fine with it, other times they might not. That’s their right. No one else gets to dictate their reaction. Should Kevin Kline have been upset that I sang Happy Birthday to him loudly, in public situations, repeatedly, for a whole day? I try to monitor those situations, and back off if they seem to be getting upset. Is my detector of people’s personal lines sometimes faulty? Sadly, yes.

I do not tolerate my own harassment of others.

If you have ever felt harassed by me, I’m personally sorry and honestly regret it. I know I joke. I know I often joke at other people’s expense. But I never mean to harass.

My personal Code of Conduct varies according to the company that I’m keeping – there are times that it’s okay to point out a double-entendre, but a job interview is probably not that time. My personal Anti-Harassment Policy is not variable. I don’t tolerate harassment, and if you ever feel harassed by me, tell me. If I don’t stop (though I hopefully always do stop), then tell me again, or tell a friend of mine and get them to help me stop (because I have probably misinterpreted you – if I say ‘Oi’ to someone who calls me fat, that doesn’t necessarily mean I’m feeling harassed, even though my extra kilos bothers me and I really don’t like it being pointed out).

PASS has an Anti-Harassment Policy. As the SQL community, we don’t tolerate it, and we know what to do if someone feels harassed.

Defining harassment is tough – it’s subjective, and individual. Making a stance to say “we don’t tolerate it” and “if you harass someone, here’s how we will respond” is a good thing.

Let me say that again:

The PASS community doesn’t tolerate harassment.

@rob_farley

What’s driving your data model?

If data modelling were easier, I doubt there would be as many books on the subject, and we wouldn’t have multiple methodologies to consider.

I’m not going to explore the different methodologies here – that’s almost a religious argument these days, and I am more than happy to let you adopt whichever method you like. Instead, I want to challenge you to think about what is driving your design, and what makes you consider whether it suits your business or not.

Time and time again I see companies that use software to help them run their business. Sometimes this is an off-the-shelf system or a cloud-based solution; sometimes it’s a bespoke system built by software developers. I’m definitely in favour of using software, and wonder how people operate without it these days.

…but how much is your business driven by the software? I see a lot of businesses being led by their software, rather than having the software adapt to the business. For the most part, I’m fine with either. There is a lot to be gained by using systems developed by similar businesses, and taking advantage of lessons learned by others. Letting that software help guide internal processes can be very useful.

But I don’t think that applies to data models – you should at least consider how much it does.

I don’t like to write about specific customer situations, so I’m not going to describe a particular anecdote in great detail here. But I want to say that I frequently see environments where the models used within data warehouses don’t describe the business that’s going on – they describe the software that’s used.

Many data professionals look at a data warehouse as a platform for reporting, built according to the available data sources. I disagree with this.

The models within a data warehouse should describe the business. If it doesn’t, it’s a data model gone wrong.

What is the central thing that your business does? What is the main interest point? What do you need to look after? For me, this forms the core of the warehouse.

The core of the warehouse is not necessarily the main fact table, but could be one of the main dimensions. If you’re a store, do you care about sales, or do you care about customers? The difference is subtle, but might drive some important design elements.

Two clothing stores might use the same back-end systems for their point-of-sales systems, and might have the same loyalty system set up to persuade people to keep coming back. But one store might have a focus of getting customers back, driving brand loyalty which leads to dedicated fans and word-of-mouth sales. The other store might be more about piquing interest from people walking past the door, and trying to get them to come in and pick up a bargain. Of course, there will be an element of both in both stores, but the culture amongst the staff will be slightly different, as the first tries to identify the customer, tries to make sure that the customer feels cared for, and tries to form a relationship with the customer. It’s less important that the customer buys something, so long as they are going to return. The second sees the customer as a way to get a sale, while the first sees the sale (or even the lack of a sale!) as a way to get a customer. I’m sure you can think of stores in each category.

It would be very easy to create the same data warehouse for both stores, using a standard retail environment. But are the needs of the stores adequately met?

There is no doubt that both stores need sales to stay afloat – the retail business requires it. But if your business culture has slightly different concerns to the industry standard, then the data model should cater for that. Perhaps you need a way of scoring customer loyalty, and some path analysis to see what helps a customer reach a particular level of engagement. Perhaps you need to start collecting extra data. Maybe the stores could consider awarding points for simply visiting the store, even if no sales are actually made. Is the person who works from a cafe and buys just one cup of coffee all morning good for business, or bad for business? Can your data model help explore this, or are you designing a system which only handles the data in your transactional system?

I like to come back to the description of a data warehouse being the single source of truth for an organisation. Many people consider this an issue for data quality – that once data is in the warehouse, it’s trusted and can be used for business analytics. But it should go beyond that. The data warehouse should have transformed the data as kept by the various software packages into data which describes the business, becoming the source of truth about the business. The reports and dashboards across this data should help identify the culture of the organisation, by highlighting the its values and ideals.

The starting point for a data warehouse design should not be “What are the facts we need to measure?” but rather “What are we about as a business?” – often similar, but occasionally not. Ask what success looks like and what questions will address that.

Don’t ignore the bottom line, but also don’t ignore what’s really important to the business.

@rob_farley 

This post was prompted by the seventy-second monthly T-SQL Tuesday, hosted this month by Mickey Stuewe (@sqlmickey).

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